Privacy Policy

INFORMATION COLLECTION AND USE

We rely on many sources of information to understand and meet our customer’s needs and to fulfill our business objectives.

Some of this information may include your name, street and email address, phone number, and possibly financial information, such as credit card or other bank account data. This information may also include your origin address and destination address, details regarding the nature of the goods being shipped. It may include photographic, video, and/or other digital images captured of your shipment, as well as the contact information of other persons involved in the shipment or authorized to provide directions on your behalf. We limit our collection of personal information to that which is necessary for its intended purpose of shipping household goods.

SOURCES OF PERSONAL INFORMATION INCLUDE:

• Information provided personally to our representative, through the internet or by phone.
• Information provided to us via our website or email.
• Digital medium;
• Information that you may supply to us in written or electronic/video surveys;
• Information about your past transactions.

USE OF YOUR PERSONAL INFORMATION

• Personal Information may be used in order to respond to a request for an estimate;
• Furnish a requested product or service to you
• Respond to your email inquiry
• Your personal information may be shared among other Isaac’s representatives in order to provide you services
• Your personal information may be shared among other companies that we have engaged to provide services on our behalf. These companies are to use your personal information solely for the purposes for which they have been requested.
• When you request a quote from Isaacs Moving & Storage, and provide express consent, we reserve the right to share your personal information with a third party affiliate, agent or contractor.

PROTECTING YOUR PERSONAL INFORMATION

• Isaac’s takes every precaution to safeguard the security and integrity of your personal information.
• Physical, electronic, and procedural safeguards are maintained to protect your personal information.
• Periodic assessments of our security standards and procedures to protect against unauthorized access to personal information.
• Personal information is sustained only as long as needed for normal business practices or as required by contractual or legal agreements and is limited only to those employees or representatives that require it in order to provide you with services

To have information corrected, and/or to address concerns over misuse of data please contact our customer services.

SMS PRIVACY POLICY

Information Collection: 

Isaac’s Moving collects and stores the phone numbers of individuals who opt in to receive  SMS messages. Additional information such as message history and interaction data may  also be recorded for service improvement and compliance purposes. SMS consent is not  shared with third parties. 

Use of Information: 

Your information is used solely to send SMS messages that you have consented to receive.  We do not sell, share, or distribute your personal information to third parties. SMS consent  is not shared with third parties. No mobile opt-in data will be shared with third parties. 

Data Security: 

We implement security measures to protect your data from unauthorized access,  disclosure, or misuse. However, no transmission over the internet or mobile networks can  be guaranteed to be completely secure. 

Terms of Service for SMS Communications and Consent for SMS Communication 

By providing my phone number to Isaac’s Moving, you agree and acknowledge that Isaac’s  Moving may send account notifications and customer care text messages to your wireless  phone number for updates related to customer service and account-related information. 

No mobile opt-in or text message consent will be shared with third parties or affiliates.  Information obtained as part of the SMS consent process will not be shared with third  parties or affiliates. 

If you have consented to receive account notifications and customer care text messages  from Isaac’s Moving, you may receive text messages related to your services and account.  

Standard Messaging Disclosures 

• Message and data rates may apply 
• Message Frequency: SMS frequency will be between 5–1000 messages daily  company-wide. Message frequency may vary depending on the type of  communication.
• You can opt out at any time by texting “STOP”. Reply “START” to opt in to receive  text messages again. 

• For assistance, text “HELP” or visit our Privacy Policy and SMS Terms and  Conditions. For more information, please visit our Privacy Policy and Terms of Use  page.